The Library's customer service operations are governed by the following policies:  

Collection Development Policy 
Information Services Policy  
Lending Policy
Library Facebook Page Guidelines 
Library Food and Drink Policy  
Library Service Charter 
Membership Policy
Public Access Internet Policy 
Ratings and Reviews Guidelines for the Library Catalogue 
Reciprocal membership Agreement NSW 
Volunteer Policy

Other related documents:  
Library Mission Statement     
Related Policies (ALIA) 

Plans:
Library Strategic Plan