Library Service Charter
Library customers can expect:
- Prompt, courteous and efficient service by approachable and non-judgmental staff.
- A welcoming and safe environment.
- Free and equal access to resources and services to all individuals and groups within the community, in accordance with the NSW Library Act 1939.
- A range of library resources and services at each library tailored to the needs of each community.
- Library information resources which are relevant and up-to-date.
- Access to items from lending collections regardless of the branch at which the item is located.
- Access to a range of information technologies, including public computers, the internet and electronic resources.
- Access to staff with professional expertise and knowledge.
- Provision of assistance to people who need adaptive technology and different media to enable them to use the full range of library services and facilities.
- Confidentiality in accordance with the NSW privacy legislation.
- To have suggestions and comments about the library service welcomed.
[From Section 1 of the Library Operations Policy]
Library Customer Code of Conduct
It is expected that library customers will observe the following requirements:
- Treat fellow customers and library staff and volunteers with respect and courtesy (unsociable behaviour, including excessive noise, intoxication, harassing or threatening staff or customers, is not acceptable).
- Behave in a manner, which does not disturb other people using the library nor has the potential to damage equipment, facilities or library resources.
- Return library items on time, so that others may have a chance to borrow them.
- Take care of the items you have borrowed, preventing damage or loss.
- Pay for any fees or charges on library membership accounts.
- Keep library membership cards in a secure place and not lend them to other people.
- Use the library premises, computers, services or resources for legal and legitimate purposes only.
- Seek prior agreement from the Library Manager to sell for profit, distribute leaflets, undertake surveys, circulate petitions or collect for charity within the library.
- Supervise children in your care in the library.
- Leave pets outside the library. Only assistance animals required by disabled persons are permitted on the premises.
- Leave the library and follow staff instructions when requested at closing time and during emergency procedures.
- Meet acceptable levels of personal hygiene or dress, in the interests of health and safety and the interests of other customers using library facilities.
- Inform library staff promptly of any concerns relating to the behaviour of other customers.
- Keep personal items with you at all times as the Library is not responsible for the security of personal belongings.
- When using personal electronic devices only use power points provided for this purpose and ensure that power cords do not create a trip or other hazard.
- Allow bags or property to be inspected by staff as requested when leaving the library.
- Understand that library services, programs, activities and events limit our ability to always provide quiet spaces.
[From Section 2 of the Library Operations Policy]